This article considers the range of challenges facing your customers that you need to be aware of.
In order to stay healthy, we are all being advised to physically distance ourselves from others as much as possible to prevent the further spread of COVID-19.
Enabling customers to self-serve through improved digital channels, such as chatbots and online forms, helps organisations to reduce calls.
In part one of this two-part series, we looked at finding the right solution and now in the second half we focus on what needs to be in place specifically for resellers.
As more of us are now working from home the target pool is larger and therefore more interesting to hackers. In these uncertain times, the last thing any of us need is an additional negative event in our lives.
We need to be conscious of the new risks working from home may hold and help to mitigate those risks where possible.
With so much resting on the solutions you choose to fuel your CX proposition, what are the first things you should be considered during the review process?
Our expert team is readily available to help with any questions you may have.